Terms & Conditions

Induna Spares (Pty) Ltd

The use of any goods bought from this website is at the buyer's risk.
The buyer indemnifies and holds the supplier harmless against any loss,
injury or damages which may be sustained as a result of using the products sold on the website www.indunaspares.co.za

Delivery  policy
Subject to stock availability and receipt of payment,
orders will be processed immediately once money reflected into our account.
In some cases or urgency we over overnight courier services on discretion of size and weight.
Courier company do not deliver on Saturdays, Sundays and public holidays**.
Delivery charges will be communicated to you after check out.
You should make yourself available for receiving the goods.

Collections
Collections in person are only done by a confirmed appointment and at specify times.
NO WALK IN SERVICE OFFERED. You can pay for your goods upon scheduled collection. Payments by card is allowed.
If you cannot come and collect on agreed date and time, call or e-mail us, with your order ID and we can re-book your parts to suit your schedule.
No show result in cancellation of order and a possibility of 10% re-ordering fees added to your order.

Cancelled and returned orders on the e-commerce facility will be refunded after deduction of a 25% handling fee plus courier charges at our discretion.
Excluding electrical and /or electronic goods which are non-returnable.
The supplier reserves the right to cancel an order for which payment has already been received in this case the buyer will receive a full refund.
No Goods can be returned after 3 days of receiving them.

Return and Exchange policy
If goods must be return to our warehouse it must be returned by a courier company of your choice at your own cost and risks.

The goods must be in the same condition as when delivered showing no signs of having been fitted or tampered with.

At Induna Spares, we strive to ensure the highest level of accuracy and satisfaction with every purchase. To maintain this, we have implemented the following return policy:

1. No Refunds for Correctly Supplied Parts:
   Once a part has been purchased, there are no refunds unless the part has been incorrectly supplied by us.

2. Customer Responsibility:
   It is the customer’s responsibility to verify that the part is correct before completing the purchase. Please ensure that the part matches your needs and specifications to avoid issues.

3. Incorrect Parts Supplied by Us:
   If we have mistakenly supplied the wrong part, we will exchange the incorrect part for the correct one. If the correct part is not in stock, a refund will be issued.

4. Incorrect Parts Due to Customer Error:
   If a part is supplied based on incorrect information provided by the customer (e.g., wrong details or misdiagnosis), a 30% handling charge will be applied for any returns. The part must be returned in the same condition as it was when purchased, including all original packaging.

5. Condition of Returned Parts:
   All returned parts must be in the same order as when they were bought, including all packaging, labeling, and accessories, to be eligible for exchange or refund under this policy.

By adhering to this policy, we can help ensure that all customers receive the correct parts, reducing delays and potential issues.

Thank you for understanding and your cooperation.

Goods must be properly and securely pack with the original invoice.

As we carry a vast variety of replacement parts it is therefore highly recommended that you send pictures (front, back, sides, part number and if applicable pin or wiring connection)
of the item on a scale background to our CHIEFS WHATSAPP or E-MAIL addresses so that we can ensure that the correct part is supplied.

Banking details

Bank:

Account no:

Branch code:

Business name: Induna Spares (Pty) Ltd